ANALISIS SURVEI KEPUASAN MASYARAKAT (SKM) PADA PELAYANAN RAWAT INAP DI RSUD WONOSARI KABUPATEN GUNUNGKIDUL DAERAH ISTIMEWA YOGYAKARTA TAHUN 2022

Abstrak

The purpose of this study was to analyze the Community Satisfaction Survey (SKM) on inpatient services at
Wonosari Hospital, to find out the obstacles faced in implementing (SKM) in inpatient services at Wonosari Hospital,
Gunungkidul Regency in 2022 and to formulate efforts to increase community satisfaction in hospitalization at Wonosari
Hospital, Gunungkidul Regency in 2022. This type of quantitative descriptive research with SKM analysis with samples
taken in this study using non-probability sampling with accidental sampling technique of 850 respondents who filled out
community satisfaction questionnaires for inpatient services either directly or indirectly. through
https://rsudwonosari.gunungkidulkab.go.id/ which was collected until March 2022. The results showed that Wonosari
Hospital implemented SKM by following the Regulation of the Gunungkidul Regent No. 3 of 2018 concerning Guidelines
for Conducting Community Satisfaction Surveys at the Gunungkidul Regency Government south and refers to the
PERMENPAN and the Republic of Indonesia Bureaucratic Reform Number 14 of 2017 concerning Guidelines for the
Preparation of SKM for Public Service Providers. The results of the SKM during January-March 2022 on inpatient
services are included in the performance of the service unit in the good category with a result of 81.49. There are 9 service
elements where the highest result of IKM inpatient services at Wonosari Hospital, Gunungkidul Regency is found in the
behavioral element of the implementer with an IKM result of 84, while the lowest result is on the service element
requirements and infrastructure with a value of 80.25. However, with the lowest results the performance of service quality
is still in the good category. Obstacles faced in the implementation of the community satisfaction survey are: delays in
collecting SKM data to the management team, uncertain number of inpatients, requirements, and infrastructure. Efforts
made by Wonosari Hospital, Gunungkidul Regency D.I.Y in improving the quality of inpatient services are: cross check,
promotion, information improvement, and optimization of infrastructure.

Keywords: Survey, Satisfaction, Community, Service, Hospitalization