PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN KELUARGA PASIEN RAWAT INAP RS JD DR. RM. SOEDJARWADI, KLATEN JAWA TENGAH

Penulis

  • Muhammad Isnaini Fathoni Akademi Manajemen Administrasi Yogyakarta image/svg+xml Penulis
  • Herman Wahyu Dwi Maelana Akademi Manajemen Administrasi Yogyakarta image/svg+xml Penulis

Abstrak

The intention of this study is to decide the impact of best measurement, along with physical evidence,
reliability, responsiveness, guarantee, empathy toward circle of relatives’s inpatient pleasure at RSJD Dr.
RM. Soedjarwadi, Province of valuable Java . The population is 284 human beings, at the same time
as the sample is a hundred and fifty five human beings. The result of the reasearch is that bodily proof,
Reliability, Responsiveness, warranty, Empathy impacts drastically as tons as 51.8% circle of
relatives’s affected person satisfaction at RSJD Dr. RM. Soedjarwadi, Province of critical Java, and 48.2%
is prompted by means of different variables that are not used on this studies.

Keywords: Pleasant Measurement, Physical Evidence, Reliability, Responsiveness, Warranty,
Empathy, Family’s Inpatient Pleasure

Unduhan

Data unduhan tidak tersedia.

Unduhan

Diterbitkan

30-09-2022

Terbitan

Vol 19 No 2 (2022)

Bagian

Articles

Cara Mengutip

PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP KEPUASAN KELUARGA PASIEN RAWAT INAP RS JD DR. RM. SOEDJARWADI, KLATEN JAWA TENGAH. (2022). Jurnal Optimal, 19(2), 118-134. https://jurnal.stieieu.ac.id/index.php/opt/article/view/149

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