ANALISIS PERBANDINGAN KUALITAS PELAYANAN KESEHATAN ANTARA PASIEN RAWAT INAP DAN PASIEN RAWAT JALAN PENGGUNA BPJS DI RUMAH SAKIT DKT TK.III 04.06.03 DR.SOETARTO YOGYAKARTA

Abstrak

The study entitled analysis of the comparison of the quality of health services between
inpatients and outpatients BPJS users in hospitals DKT Tk.III 04.06.03 Dr. Soetartp
Yogyakarta aims to determine whether there is a significant comparison of the quality of
health services between inpatients and patients outpatient BPJS users at DKT Tk.III
hospital 04.06.03 Dr. Soetarto Yogyakarta, and to find out which of the inpatients and
outpatients of BPJS users in DKT Tk.III hospitals 04.06.03 Dr. Soetarto Yogyakarta which
has a high level of quality high health services.
In this study using the validity, reliability, normality data, F test, and t test. To answer the
hypothesis by testing t test, the first hypothesis states that: there is a significant comparison
of the quality of health services between inpatients and outpatients of BPJS users in DKT
Tk.III hospitals 04.06.03 Dr. Soetarto Yogyakarta, it turns out not proven. This can be seen
in the frequency of inpatients and outpatients. For physical evidence variables in frequency
hospitalized patients was 41 (82%) and in outpatients the frequency value was 39 (78%).
In the reliability variable the frequency value was 35 (70.0%) for inpatients, while the
outpatient frequency was 28 (56%). For variable guarantees of inpatient frequency values
of 42 (82.0%) and outpatients the frequency value was 31 (62%). For the responsiveness
variable in the inpatient frequency value was 32 (64%) and in outpatients the frequency
value was 32 (64%). Whereas in the empathy variable, it turns out that there is a significant
difference between inpatients and outpatients who can be seen at the frequency value of
inpatients by 33 (66%) and the frequency of outpatients by 24 (48%). The second
hypothesis states: hospitalized patients have a higher level of quality than outpatients in
DKT hospitals. III. 04.06.03 Dr. Soetarto Yogyakarta, it was not proven. This is seen from
the mean value of outpatient physical evidence variables, namely 24.48 and inpatients
23.70. In the reliability variable the mean value of outpatients is 24.00 and the mean value
of inpatients is 23.10. For guaranteed variables the mean value of inpatients is 25.30 and
inpatients are 23.12. In the empathy variable the mean value of outpatients is 23.16 and
inpatients are 21.56. Whereas for the mean value responsiveness variable for outpatients
was 24.74 and for inpatients the mean was 22.84. This shows that outpatients have a
higher level of health care quality than inpatients.