ANALISIS PENERAPAN PROGRAM TOTAL QUALITY SERVICE (TQS) DALAM RANGKA MENINGKATKAN KEPUASAN PASIEN RUMAH SAKIT PKU. MUHAMMADIYAH YOGYAKARTA

Abstrak

Mount of the inestimable quality service pursuant to company viewpoint, but having to the light of look into the customer assessment. The consequence in formulating strategy and programming the service, company has to orient at customer importance by paying attention to quality service component. Applying of Total Quality Service (TQS) has fulfilled the requirement, desire, and patient expectation of PKU Muhamrnadiyah. This matter is visible from importance and performance matrix. Evaluate 'importance' program applying the Total Quality Service (TQS). Pursuant to responder assessment in tables of calculation result evaluate the 'importance' program applying Total Quality Service (MS), inferential that variable reliability represent the most dominant variable or variable owning compared to higher importance level of other variable.