“ANALISIS PENERAPAN PROGRAM TOTAL QUALITY SERVICE (TQS) DALAM RANGKA MENINGKATKAN KEPUASAN PASIEN RUMAH SAKIT PKU. MUHAMMADIYAH YOGYAKARTA”, jopt, vol. 6, no. 1, pp. 77–86, Feb. 2018, Accessed: Oct. 04, 2026. Available: https://jurnal.stieieu.ac.id/index.php/opt/article/view/33