ANALISIS PENGARUH DIMENSI KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN KONSUMEN DI INSTALASI REHABILITASI MEDIK RUMAH SAKIT UMUM DIY

Abstrak

The purpose of this study was to measure influence the dimension of quality of service to satisfaction of the customer. The result give information that there is any strong influence between them. So the company must consider to improve the dimension of quality for services.