PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN DI INSTALASI RAWAT INAP RUMAH SAKIT PARU RESPIRA YOGYAKARTA

Abstract

Excellent public service quality has become a demand by the public and is an obligation for every agency that provides public services to fulfill it. The public service currently most needed by the public is health services, considering that health is one of the important factors in the lives of the wider community. This study aims to determine whether the quality of service influences patient satisfaction in the inpatient installation of the Respira Lung Hospital Yogyakarta. This study used a quantitative method with a sample of 80 patients. The results of the regression equation analysis of this study are Y = 14,302 + 1,108 X and the results of the ??????? test > ?????? (8.854 > 1.664), this indicates that the service quality variable influences patient satisfaction. Thus, the hypothesis which states: It is suspected that there is a significant influence between service quality (X) and patient satisfaction (Y) at the Yogyakarta Respira Lung Hospital is declared accepted.

Keywords: Service Quality, Patient Satisfaction